So you know I’ve tried a lot of different ways to make money. Taking a traditional job isn’t easy. I can’t stand for long periods of time, so Wal-Mart or other cashier type jobs really aren’t good for me. I can’t get into an office for anything but maybe reception, but that would be difficult also. In my 50’s now and I get the ‘age’ thing, and I even sometimes got the ‘you’re over qualified’ thing. I can’t get an accounting job because I don’t know the computer systems they use and it’s really pointless, I think, to go to school to learn the systems, which would take a lot of time and more money than I can afford. Because I don’t have a job. I can’t pay for that.
One day a lady in our neighborhood posted a job opportunity for working at home so I gave her a call to see what it was all about. I don’t want to be trapped in a scam, and since she lives just two streets away, I wanted to talk to her about it.
She was very nice and seemed very forthright, so I took the info she gave me and did my research.
Long story, short; I am now in training, in my home, to be a Customer Service Rep for Comcast!
I know. I know. Comcast, right?
I am an independent contractor with a company who contracts to Comcast and many, many other big companies wanting to bring their customer service back to the United States because, well, we all know about getting THAT person on the phone.
I’ve been a Comcast customer for years and years and know for myself. And I’ve had issues, BIG issues with them in the past, but, hey, if nothing else, it’s pretty good job security, huh? There will be no shortage of calls being routed to me.
The training is going well so far. I have 6 weeks of class every day from 9 to 2 and homework. After my training finishes and I start taking calls I will have the option to choose the hours I want to work in half-hour increments, any time I want, as long as I fulfill the required hours needed that I am responsible for answering.
I have to admit the first week was wrought with stress and frustration. Lots of technical issues that are sometimes resolved and then the next day they are not again. There are several systems I have to get into for training and there will be more systems to get into when I’m actually taking calls and if they don’t fire up when they are supposed to I get just.a.little.frustrated.
I’m learning to live with those issues and working around them, but it doesn’t make them less frustrating.
Some times I have no sound
This is not good when I’m trying to watch a video, or listen to a power-point presentation. More often than not, there is a Closed Caption option and I pull that up and type and type and type the information.
Been getting a lot of refresher typing practice.
My fingers hurt.
Although, that is an option, it isn’t what I prefer.
It often makes me feel like this, and I have to get up and leave the room.
Once in class and systems are running I am okay.
I’m doing pretty well with class and I have tons of notes and am learning a lot. With all the information available to Customer Service people with Comcast, I am truly amazed and disheartened to have gotten such bad service in the past.
So we shall see how this goes. I’m pretty optimistic. Or I’m delusional. I don’t know.
Don’t worry. I only know a few people who live in the area I will be getting calls from, and that won’t happen until the middle of June.
In the meantime, I need to practice,
“Thank you for calling Comcast! This is Deanna! How may I help you!”
Go ahead, yell at me.
I can take it.